33bc's Privacy Policy

1.1 Information You Provide Directly

When registering an account and using services on 33bc, you may provide the following types of information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment account details (bKash, Nagad, or Rocket number)
• Identity verification documents (copy of national ID card or passport)
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Site entry time, page visits, and session information
• Usage data collected through cookies and similar tracking technologies
• Gaming history and transaction records

2.1 Account Management and Verification

We use your information to create, manage, and secure your account. It is essential for completing the age verification process (21 years or older) and identity verification. This helps keep our platform secure and prevent fraud.

2.2 Service Delivery and Transaction Processing

Your information is needed to process your deposits and withdrawals (via bKash, Nagad, and Rocket), issue bonuses, and manage gaming services. Every transaction record, starting from the minimum deposit of ৳300, is kept secure.

2.3 Customer Service

When you contact us via 24/7 live chat or at [email protected], conversation details may be recorded to enable better service in the future and to resolve disputes.

2.4 Platform Improvement and Analytics

We analyse anonymous usage data to improve the user experience, identify technical issues, and plan new features. This analysis never identifies you personally.

2.5 Ensuring Responsible Gaming

We monitor your gaming activity to detect early signs of problematic behaviour and provide timely support. This is part of our commitment to responsible gaming.

3.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — maintaining login sessions, security verification, and saving your preferences. They cannot be disabled because the site will not function properly without them.

3.2 Analytics Cookies

These cookies help us understand which pages users visit most and where issues are occurring. This information is completely anonymous and does not reveal any personal identity.

3.3 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

4.1 Service Providers

Our trusted service provider partners — such as payment processing companies and technology service providers — may access specific information to help operate our platform. These companies operate under strict confidentiality agreements and may not use the information for any other purpose.

4.2 Legal Obligations

We may be required to disclose information under court orders, requests from government regulatory bodies, or applicable law. Such disclosures always follow due legal process.

4.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities. This keeps our platform safe for honest players.

4.4 Business Transfers

If for any reason 33bc's business operations are sold or merged, user information may be transferred as part of the associated assets. Users will be notified in advance in such cases.

5.1 SSL Encryption

Our entire website is protected by SSL (Secure Socket Layer) encryption. This means all data transmitted between your browser and our servers is sent in encrypted form and cannot be read by any outside party.

5.2 Secure Payment Processing

All financial transactions via bKash, Nagad, and Rocket are handled through the respective mobile banking providers' own security processes. 33bc never asks for your mobile banking PIN or password.

5.3 Access Controls

Only authorised staff can access your personal information, and only when required for their work. All access is logged and regularly audited.

5.4 Response to Data Breaches

In the event of a data breach, 33bc will notify affected users as quickly as possible and take the necessary protective measures.

6.1 General Retention Policy

Your information is retained only for as long as necessary or required to meet legal obligations. Some information may be kept for a defined period even after an account is closed.

6.2 Financial Records

Records of all financial transactions — deposits, withdrawals, and bonus-related activity — are retained for an extended period to comply with legal and regulatory obligations.

6.3 Inactive Accounts

For accounts that have been inactive for an extended period, we may reduce the amount of stored information and delete unnecessary data in line with our data minimisation policy.

7.1 Right to Access Information

You have the right to request at any time to know what information we hold about you. This request can be made by emailing [email protected].

7.2 Right to Correct Information

You have the right to request correction of any inaccurate or incomplete information in your account. We will make corrections as quickly as possible after verification.

7.3 Right to Close Your Account

You may request to close your account at any time. After the account is closed, all information except that which must be retained due to legal obligations will be deleted.

7.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. To do so, email [email protected] or update your preferences from your account settings.

8.1 Age Verification

33bc strictly prohibits anyone under the age of 21 from using the platform. We verify age at the time of registration and may request additional identity verification documents if needed.

8.2 No Collection of Children's Data

33bc does not knowingly collect any personal information from minors. If we become aware that a minor has registered, the account will be closed immediately and all related information will be deleted.

9.1 Policy Updates

33bc reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the website and/or notify you at your registered email address. It is your responsibility to keep your email address up to date.

Continued use of the site after a policy change will be considered as your automatic acceptance of the updated policy. We therefore recommend that you review this page regularly.

9.2 Relationship of This Policy to Other Policies

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming Policy. These documents complement each other and together form the complete terms of our service.